Shipping policy
What information do I need for shipping?
Before ordering from us, please check and determine full ability to receive the product you ordered. Correct name of the recipient, delivery address and postal code/zip code, up-to-date telephone number, and email address are absolutely necessary to ensure successful delivery of Products.
How much does shipping cost?
Free shipping on all orders.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, you can also check the status of your item at newagegraphix.com/a/tracking or contact us at contact@newagegraphix.com.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Canada: 3-10 Business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Which countries does New Age Graphix ship to?
USA and Canada.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at contact@newagegraphix.com with your order number.
All information asked on the checkout page must be filled in precisely and accurately. If you did find a mistake in your delivery address, New Age Graphix will not be responsible for missed delivery because of a wrong or misspelled recipient name or surname, delivery address or an inappropriate phone number. Should you like to ask for a change in the delivery address, phone number, or any other special requirements, please contact New Age Graphix at contact@newagegraphix.com.
What if I did not receive my item?
If your item was not received it could be for the following reasons:
- Address is incorrect, incomplete, or illegible.
- Package was unclaimed
In this case the item will be returned to the return address on the package.
First please check that the address you used was correct. If the address is correct please notify us at contact@newagegraphix.com so we can look into the status of your package and we will arrange a new shipment of the product you ordered free of charge.