Refund policy
What's your return policy?
New Age Graphix allows returns within a 30-day window, based on specific conditions. The accepted reasons for return include:
- Incorrect Product Received
- Damaged, Misprinted, or Defective Product
- Mislabeled Product
If there’s something wrong with your order, please let us know by contacting us at contact@newagegraphix.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong product or damaged, misprinted, defective, or mislabeled products. If any of these apply, please contact us at contact@newagegraphix.com with photos of wrong or damaged products and we’ll assist you in resolving the issue.
What if I receive the wrong product or a damaged, misprinted, defective, or mislabeled product?
For the quickest resolution, if you received the wrong product or a misprinted, damaged, defective, or mislabeled product, within a weeks' time of receiving the damaged product please share a detailed description of the problem and send quality photos where we can see the issue, your order number, and any other details you may have about your order to contact@newagegraphix.com. We’ll be happy to assist and help you with one of the following options:
- Reship the same product or choose another product of the same value (You must first return the product using the return address indicated on the original package in which the order was delivered)
- Refund (After verifying that the product meets one of the conditions listed above we will issue a refund)
How long do I have to return my product?
Any claims for damaged, misprinted, defective, or mislabeled products must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
How long does it take for my exchanged product to ship?
To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.
Can I exchange a product for a different size or color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts. We have one for every item listed in our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at contact@newagegraphix.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Can I return a product if I don’t like it?
We’re sorry to hear that you wish to return your order. Our return policy doesn’t cover unwanted products so we won’t be able to issue you a refund for the order. Thank you for understanding.
We unfortunately cannot guarantee that the colors and details in our website images are 100% accurate representations of a product, and sizes might in some cases be approximate.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I contact New Age Graphix?
You can always contact us at (510) 605-7071 or email us at contact@newagegraphix.com.